Return & Refund Policy
Return Window
You have 30 calendar days from the date you receive your item to request a return.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging (including all accessories, boxes, and bags).
- Not a final sale or gift card item.
Return Process
To start a return, contact us at info@fentybeautty.vip with your order number and reason for return. We will provide you with a prepaid return shipping label.
Return Shipping Cost
Return shipping is free for all eligible returns. No restocking fee will be charged.
Return Address
Send all returns to:
2375 W Frye Rd, Chandler, AZ 97124, United States
Refund Processing Time
Once we receive and inspect your return, we will process the refund within 1-2 business days. The refund will be issued to your original payment method.
Refund Appearing Time
After we process the refund, it may take 7-10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.