Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Below you will find answers to common questions about ordering, shipping, and returns. If you cannot find the answer you need, please contact our customer support team using the information at the bottom of this page.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders to addresses within the contiguous United States. No minimum purchase is required.
Q: How long will it take for my order to arrive?
A: Once your order is processed (typically 1-2 business days), delivery within the United States takes 3-5 business days. We currently ship only to US addresses. We do not ship internationally.
Q: Can I track my order?
A: Yes. After your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed securely.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days from the date you receive your order. To qualify, items must be unused and in their original packaging. Returns due to quality issues are also accepted.
Q: How do I start a return?
A: Please email us at info@fentybeautty.vip with your order number and the reason for your return. We will provide you with a prepaid return shipping label.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free for all eligible returns. We also do not charge any restocking fee.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, we process the refund within 1-2 business days. After we process the refund, it typically takes 7-10 business days for the credit to appear on your original payment method, depending on your bank or card issuer.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery at info@fentybeautty.vip with photos of the product and packaging. We will resolve the issue promptly.
Product & Quality
Q: Where are your products made?
A: Our products are sourced from manufacturers that meet our quality standards. Specific product details may be found on each product page.
Q: Are your products authentic?
A: We are an independent online retailer. All products sold on our website are new and in original packaging.
Customer Support
Q: How can I contact customer support?
A: You can reach us using the following methods:
Email: info@fentybeautty.vip (for all inquiries, including orders, returns, and product questions)
Phone: +1 (480) 818-5527
Business Address: 2375 W Frye Rd, Chandler, AZ 97124, United States
Q: When is customer support available?
A: Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (Central Time – CT).
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1 business day. Phone inquiries are answered during our posted business hours.